Chapter 10 – Operations Management Part 2 – Operations Strategy and Process Design
Chapter 10 – Operations Management Part 2 – Operations Strategy and Process Design By Mary Lourdes Bonnici MBA Introduction In Part 1 of Chapter 10, we explored the foundations of operations management and examined how organisations transform resources into products and services. We now move to an important strategic question: How should an organisation design its operations so that they support its wider business objectives? Operations do not function independently from strategy. Decisions about processes, capacity, technology, facilities, quality, speed and flexibility can directly affect an organisation's ability to compete. An organisation may have an excellent product or an ambitious strategy, but if its operational system cannot consistently deliver what customers expect, achieving long-term success becomes much more difficult. In this lesson, we explore operations strategy and process design , including competitive priorities, process types, capacity planning, facility dec...