Mary Lourdes Bonnici MBA

  Chapter 10 – Operations Management Part 1 – Foundations of Operations Management Mary Lourdes Bonnici. Introduction Every organisation depends on operations. Whether an organisation produces physical goods, delivers services, manages digital platforms or provides professional expertise, it must transform resources into outputs that create value. Operations Management is therefore one of the fundamental areas of business administration. It focuses on planning, organising, directing and controlling the processes through which organisations convert inputs such as people, materials, information, technology and capital into products or services. Effective operations management enables organisations to use resources efficiently, maintain consistent quality, respond to customer expectations and achieve strategic objectives. In modern organisations, operations management extends far beyond manufacturing. It applies equally to retail organisations, financial services, hospitality, ...